Returns, Refunds and Complaints Information

Our Fitzrovia Fresh Flowers Guarantee

At Fitzrovia Florist, we are dedicated to delivering beautiful, fresh flowers throughout Fitzrovia for both households and local businesses. As your trusted Fitzrovia florist, we stand by the quality and freshness of every bouquet we prepare. We carefully select only the finest blooms, ensuring each arrangement arrives in optimal condition and meets your expectations of freshness and beauty.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. If you ever receive flowers that are visibly damaged on arrival, please notify us as soon as possible. To help us resolve the issue promptly, kindly provide photographs of the damaged flowers and packaging within 24 hours of receipt. Our team will review your case and offer an appropriate resolution, which may include a replacement arrangement or a full refund, depending on the extent of the damage.

Freshness Window Commitment

Fitzrovia Florist guarantees that our fresh flower bouquets will stay vibrant and beautiful for a minimum of five days from delivery, provided they are cared for in accordance with our flower care tips included in each order. If your flowers do not meet this standard of freshness, please get in touch within five days of receiving your order. We are dedicated to ensuring every customer enjoys long-lasting blooms that embody our fresh flowers guarantee across Fitzrovia.

Refund & Replacement Options

Customer experience is at the heart of what we do. Should you encounter any issues with the freshness, appearance, or quality of your flowers, reach out to us within the freshness window described above. After verifying your concern, we will offer you the choice of a full or partial refund, or a free replacement for your order. Our team will personally guide you through the necessary steps to resolve your issue promptly and efficiently.

Complaints Process

Your feedback helps us continually improve our service. If you have a complaint about any aspect of your order or experience with Fitzrovia Florist, please contact us with a description of your concern, the order number, and any supporting evidence (such as photos where applicable). We aim to acknowledge all complaints within one working day and to resolve them within three working days wherever possible. Rest assured, as a trusted local Fitzrovia florist, we value every customer and will work diligently to find a satisfactory solution for you.

Trusted Local Fitzrovia Florist

Fitzrovia Florist is honoured to serve the local community, providing top-quality fresh flowers and attentive customer service to nearby homes and businesses. Our returns, refunds, and complaints policies are designed to give you peace of mind, knowing you are in safe hands with a florist who truly cares about creating lasting, joyful experiences with every delivery. Thank you for choosing us as your preferred Fitzrovia florist.